Privacy Policy

1. Who We Are

Safarico is a tour booking service based in Madeira, Portugal. Our registered address is Caminho Velho do Foro 29, Estreito de Câmara de Lobos, Madeira 9325-055. For any privacy-related enquiries, please contact us at safaricobook@gmail.com.

2. What Data We Collect

When you submit a booking request through our website, we collect the following personal information:

• Full name
• Email address
• Phone or WhatsApp number
• Pickup location or hotel name
• Any additional notes you choose to provide (e.g. mobility needs, children, timing preferences)

We also collect the tour name, preferred date, start time, and number of guests as part of your booking request.

3. Why We Collect Your Data

We process your personal data for the following purposes:

• To process your booking request— We use your details to confirm availability, arrange pickup logistics, and communicate with you about your tour.
• To send booking notifications— We send email confirmations and updates related to your booking request.

The legal basis for this processing is the performance of a contract (GDPR Article 6(1)(b)) and our legitimate interest in providing and improving our services (GDPR Article 6(1)(f)).

4. How We Store Your Data

Your booking data is stored in a database hosted by Supabase, a cloud database provider. Data is stored securely and access is restricted to authorized personnel only.

5. Who We Share Your Data With

We share your data only with the following third-party services, strictly for the purposes described above:

• Supabase— database hosting and storage
• Resend— transactional email delivery for booking notifications

We do not sell, rent, or share your personal data with any other third parties for marketing purposes.

6. Data Retention

We retain your booking data for as long as necessary to fulfil the purpose for which it was collected, typically for a period of 24 months after your last interaction with us. After this period, your data will be securely deleted or anonymized unless we are required by law to retain it for longer.

7. Your Rights Under GDPR

As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access— You can request a copy of the personal data we hold about you.
• Right to rectification— You can ask us to correct any inaccurate or incomplete data.
• Right to erasure— You can request that we delete your personal data.
• Right to data portability— You can request your data in a structured, machine-readable format.
• Right to restrict processing— You can ask us to limit how we use your data.
• Right to object— You can object to the processing of your data based on legitimate interests.

To exercise any of these rights, please contact us at safaricobook@gmail.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Portuguese data protection authority (CNPD — Comissão Nacional de Proteção de Dados) if you believe your rights have been violated.

8. Cookies

This website does not use cookies for tracking or advertising purposes. Any cookies used are strictly necessary for the functioning of the website.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: safaricobook@gmail.com
• Phone: +351 939 489 023
• Address: Caminho Velho do Foro 29, Estreito de Câmara de Lobos, Madeira 9325-055